1. Data protection at a glance

a. General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is all data with which you can be personally identified. For detailed information about data protection, please refer to our privacy policy listed below this text.

b. Data collection on this website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. Their contact details can be found in the imprint of this website.

How do we collect your data?

Your data is collected in part by you providing it to us. This can, for example, include data that you enter into a contact form.

Other data is automatically collected by our IT systems when you visit the website. This includes primarily technical data (such as the internet browser, operating system or the time of the page visit). The collection of this data takes place automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure the flawless provision of the website. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right at any time to obtain information free of charge about the origin, recipients and purpose of your stored personal data. You also have the right to request the rectification or deletion of this data. To do so, as well as for any other questions regarding data protection, you can contact us at any time at the address provided in the legal notice. Furthermore, you have the right to lodge a complaint with the competent supervisory authority. In addition, you have the right to request the restriction of the processing of your personal data under certain circumstances. Details regarding this can be found in the privacy policy under „Right to restrict processing“.

2. Hosting

External hosting

This website is hosted by an external service provider (hoster). Personal data collected on this website is stored on the hoster’s servers. This may include, but is not limited to, IP addresses, contact requests, meta and communication data, contract data, contact data, names, website access, and other data generated through a website.

The hosting service is used for the purpose of fulfilling our contractual obligations towards our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of providing our online offering in a secure, fast and efficient manner by a professional provider (Art. 6(1)(f) GDPR). Our hosting provider will only process your data to the extent necessary to fulfill its obligations under the contract and comply with our instructions regarding this data.

Used as a host:

IONOS SE
Elgendorfer Str. 57
56410 Montabaur

3. General notes and mandatory information

Privacy

The operators of these sites take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations as well as this privacy policy.

When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains which data we collect and for what purposes we use it. It also explains how and for what purpose this is done.

We point out that data transmission over the Internet (e.g. when communicating via email) can involve security vulnerabilities. It is not possible to completely protect data from access by third parties.

Information about the responsible entity

The responsible body for data processing on this website is:

ComfortCars e.K.
Heltorfer Straße 22
40472 Düsseldorf
+49 211 175 2070 00
booking@comfortcars.de

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke an already given consent at any time. This can be done by sending an informal email to us. The legality of data processing carried out up to the time of revocation remains unaffected by the revocation. Right to object to data collection in special cases as well as to direct advertising (Art. 21 GDPR)

Right to data portability

You have the right to have the data that we process automatically based on your consent or in fulfillment of a contract handed over to you in a commonly used, machine-readable format.

4. Data collection on this website

Cookies

The websites use technically necessary cookies. These are used to make our offer more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and are stored by your browser.

As far as other cookies are stored, these will be treated separately in this privacy policy.

Server log files

The provider of the sites automatically collects and stores information in so-called server log files that your browser automatically transmits to us. These include:

• Browser type and browser version
• used operating system
• Referrer URL
• Hostname of the accessing computer
• Time of the server request
• IP address

No merging of this data with other data sources will be carried out.

The collection of this data is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website – for this purpose, server log files must be collected.

Contact form

If you submit inquiries to us via the contact form, your details from the inquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We will not disclose this data without your consent.

The processing of this data is carried out on the basis of Art. 6(1)(b) GDPR, provided that your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in effectively processing the requests submitted to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), provided that it has been requested. The data entered by you in the contact form will remain with us until you request its deletion, revoke your consent to its storage, or the purpose for data storage no longer applies (e.g., after the completion of processing of your request). Compulsory statutory provisions – in particular retention periods – remain unaffected.

Request form on our trade show and landing pages

On individual pages (e.g. for MEDICA), we offer an inquiry form. Your details (name, company, email address, phone number, number of people, hotel or pickup location, travel period, desired service and vehicle, and your message) are submitted by email to us and are used exclusively for processing your request and preparing a quote. We will send an automatic confirmation of receipt to the email address you provided. The legal basis is Art. 6(1)(b) GDPR (pre-contractual measures) or Art. 6(1)(f) GDPR (legitimate interest in processing requests).

To protect against abuse (spam), an unrecoverable checksum (hash) is generated from your IP address when sending a request and stored for a maximum of one hour to limit the number of requests. The legal basis is Art. 6(1)(f) GDPR. The storage period for the request data is as stated above for the contact form.

Request by email, phone or fax

If you contact us by email, phone or fax, your request, including all personal data derived therefrom (name, request), will be stored and processed by us for the purpose of processing your request.

The processing of this data is carried out on the basis of Art. 6(1)(b) GDPR, provided that your request relates to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on your consent (Art. 6(1)(a) GDPR) and/or on our legitimate interests (Art. 6(1)(f) GDPR), since we have a legitimate interest in effectively processing the requests submitted to us.

The data you send to us via contact requests remains with us until you request us to delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies (e.g., after your request has been processed). Compulsory statutory provisions – in particular statutory retention periods – remain unaffected.

Processing of data (customer and contract data)

We collect, process and use personal data only to the extent necessary for the establishment, content development or modification of the legal relationship (inventory data). This is done on the basis of Art. 6(1)(b) GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures. We collect, process and use personal data related to the use of this website (usage data) only to the extent necessary to enable the user to use the service or to bill them for it.

The customer data collected will be deleted after the completion of the order or termination of the business relationship. Legal retention periods remain unaffected.

Data transfer upon contract conclusion for services and digital content

We only transmit personal data to third parties when this is necessary as part of the contract process, for example to the credit institution entrusted with payment processing.

Any further transmission of the data will not take place unless you have explicitly consented to it. Your data will not be disclosed to third parties without your express consent, for example for advertising purposes.

The basis for data processing is Art. 6(1)(b) GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

Tracking

Tracking and logging (hereinafter: „WebAnalytics“) are enabled by default on this website.

With what technologies does the website operator collect data?

The data is either determined by a pixel or by a log file. To protect personal data, WebAnalytics does not use cookies.

The visitor's IP address is transmitted during the transmission of a page request; after transmission, it is immediately anonymized and processed without any personal reference.

What data does the website operator store about me?

The website operator does not store any personal data from website visitors so that no conclusions can be drawn about individual visitors. The following data is collected:

• Referrer (previously visited website)
• Requested webpage or file
• Browser type and browser version
• Used operating system
• Type of device used
• Time of access
• IP address in anonymized form (only used to determine the location of the access)

For what purpose are the data collected?

In WebAnalytics, data is collected exclusively for statistical analysis and technical optimization of the web site.

Consent management (cookie settings)

On your first visit, we ask you in a pop-up banner whether you agree to the use of Google Analytics. We store your decision („Allow statistics“ or „Only necessary“) in your browser’s local storage (localStorage, entry „cc_consent“) so that the banner does not reappear every time you visit the page. This storage is absolutely necessary for providing the service you requested (§ 25, Para. 2, No. 2 TDDDG); no data is transmitted to us in this process. You can change or revoke your decision at any time via the „Cookie Settings“ link in the footer.

Google Analytics

This website uses – exclusively with your consent – the functions of the web analytics service Google Analytics 4. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland („Google“).

Google Analytics allows us to evaluate the use of our website, e.g. page views, time spent, devices and browsers used, approximate origin (country/city) and interactions such as clicks on phone or email links and submitted requests. Cookies or comparable technologies are stored on your device to this end, and usage information is transmitted to Google servers. This may also involve the transmission of data to Google LLC in the USA. IP addresses are not logged or stored in Google Analytics 4.

Google Analytics will only be loaded after you have selected „Allow statistics“ in the cookie banner. The legal basis is your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. The consent can be revoked at any time with effect for the future via „Cookie settings“ in the footer.

The data transfer to the USA is based on the EU Commission adequacy decision regarding the EU-US Data Privacy Framework, under which Google LLC is certified. We have also concluded a contract with Google for the processing of orders. The storage period for the analysis data is based on the settings in our Google Analytics account. For more information, please see the Google Privacy Policy: https://policies.google.com/privacy.

5. Third-party content on the website

Our website integrates content from other providers. This can be pure content elements (e.g., news, updates), but also widgets (functions, such as booking systems) or, for example, fonts and technical libraries. This also includes Google Fonts. For technical reasons, this is done by loading these content from other servers by the browser. In this context, the IP address currently used by your browser and the browser used by the requesting system are transmitted. Please note the respective privacy policies of the third-party providers in this regard.

OpenStreetMaps

We use the OpenStreetMap Foundation’s Open Source Maps service „OpenStreetMaps“ (also called „OSM“) to display geo-data. This service is provided by OpenStreetMap Foundation, 132 Maney Hill Road, Sutton Coldfield, West Midlands, B72 1JU, United Kingdom. OSM is used to provide an interactive map on our website that shows you how to find and reach us. This service allows us to present our website in an appealing way by loading map material from an external server. The following data is transmitted to the OSM servers when displaying the service: the data of our websites that you have visited, the IP address of your device, and data entered by you for route planning. The legal basis for processing your data in connection with the „OSM“ service is Art. 6(1)(f) GDPR (legitimate interest in data processing). The legitimate interest arises from our need for an appealing presentation of our online offering and for the easy finding of the locations specified on our website.

For more information on how user data is handled, please see OSM's privacy policy: https://wiki.osmfoundation.org/wiki/Privacy_Policy